3. COMPLETING THE ORDER
3.1. The Client will add the product to the basket after choosing the product by clicking the “Add to basket” button.
3.2. The quantities in the basket may be changed and products may be removed from the basket until paying for the products.
3.3. For completing the order the necessary details need to be entered, the payment method chosen and the button “Payment” clicked in the basket.
3.4. The order is deemed to be conclusively completed after clicking the “Payment” button.
3.5. The Trader will send a notification for the confirmation of the order to the Client’s email address.
3.6. In case of not having the Product ordered by the Client the Trader will cancel the order. An order may be cancelled in part as well as in whole. The Client will be informed of a cancelled order immediately. In case of a partial cancellation the Trader may ask for the Client’s wishes for handling the rest of the order – whether to dispatch or cancel as well.
4.1. The Client will pay for the purchases made in the Web environment (e-store) 100% in advance.
4.2. The orders can be paid right now by bank transfer and with PayPal.
4.3. Payment takes place in a secure environment outside the e-store – when paying with a bank link in the secure environment of the respective bank and in case of PayPal payments in the PayPal secure environment respectively. The Trader does not have access to the Client’s bank and credit card details.
You can pay with PayPal also without having the account there. See info from here.
4.4. After placing the order and making the payment the Client will be sent a confirmation via email, on delivery an invoice is added to the parcel; for a dispatch outside the European Union a customs declaration is also added (UPU form CN22).
5. DELIVERY OF THE PRODUCTS TO THE CLIENT
5.1. The e-store delivers products to all the European Union Members.
5.2. The products are delivered to the Client as the Registered Maxi Letter Business Letter and the Omniva parcel automatic parcel point services offered by Omniva (AS Eesti Post) and as services offered by Itella SmartPOST OÜ. The deliveries can be tracked in Omniva’s (former Eesti Post) and UPU’s international tracking environment at the address www.track-trace.com/post and the tracking environment of the Itella SmartPOST’s parcels at the address uus.smartpost.ee/saadetise-otsing.
5.3. The Client will pay for the costs arising from the delivery of the Products.
5.4. The Trader will complete the orders, incl. hand over to the post office for dispatch within three working days from the confirmation of the order at the latest. The arrival of the product to the Client depends on the postal service.
5.5. PDF files – after payment is received will customer get the link with PDF files.
DELIVERY OF DOWNLOADABLE PRODUCTS
Downloadable products are sent to you by email. You will receive an automatic link from where to download the pattern into your computer or any other device.
When checking out with PayPal the link will be sent instantly after the payment has been completed. When using the Bank Transfer the link will be sent in 24 hours after the payment has arrived at our bank account.
If you didn`t receive the download link, please check your junk folder.
6. RIGHT OF WITHDRAWAL, RETURNING AND EXCHANGING GOODS
6.1. The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting to the Trader in writing (by post or digitally signed) or in a format allowing for written reproduction (email) or by filling in on the website of the e-store.
6.2. The Trader will confirm receipt of the withdrawal application with a notice sent to the Client.
6.3. The Client is obligated to return the product within 14 calendar days from submitting the withdrawal order. The return deadline will start running from the day on which the Client or a third person specified by him, who is not the carrier of the goods, has received the product into their possession. In case the delivery consists of more than one parcel, the withdrawal deadline will start running from the arrival of the last parcel to the Client.
6.4. On withdrawal from the transaction the Trader will return to the Client the sums paid by him, incl. delivering the product to the Client, by transferring the returnable sum into the Client’s bank account within 14 days from the withdrawal application reaching the Trader at the latest. The Trader has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Client will carry all expenses directly related to the returning of the product.
6.5. In case the client wants an exchange, mending or replacement of the Product, the Client must fill in the return sheet included with the Product and invoice. In case of exchanging or replacement of the product the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.
6.6. A precondition of returning or exchanging the product is a completely unused product, which retains all the labels and other documents that came with the parcel, including the invoice issued to the Client.
6.7. The right of return does not apply to lingerie products and beachwear that has been taken out of the package for hygiene considerations.
6.8. The product may be replaced within 14 days from the product reaching the Client, if the size of the ordered product was not suitable.
6.9 If the product returned to the Trader is not possible to be exchanged due to not having the size the Client requested, the Trader will contact the Client.
There is no refund or exchange option for downloadable products.
USER LICENCE OF DOWNLOADABLE PRODUCTS
When purchasing a pattern you will have a lifetime access to the file and all of it`s updated versions. However, for protecting the instructions from fraud or malicious act the access to the file is limited to 100 times of opening or downloading.
I recommend to download the pattern into your computer or any other device. I also recommend to make a copy of it onto a flash drive or CD for any future issues or loss.
Any problems with downloads and renewals of the access to the files will be solved by email.
There is no refund or exchange option for downloadable products.
Kairi Design OÜ is established on 2016.
Kairi Design is offering mostly knittings for babies- jumpsuits, blankets, booties, mittens, hats etc.
Our products are knitted from 100% merino yarn.
Also we sell knitting patterns.